Privacy Policy

Who this policy covers

Land Rail Safaris is the organisation responsible for the information it receives through this website and the contact channels shown on it. The confirmed contact address is info@landrailsafaris.com, and the office is at St. Ellis Plaza, Wabera Street, 4th Floor, Room 2, Nairobi, Kenya.

Information you choose to provide

You may provide your name, email address, phone or WhatsApp number, country of residence, travel dates, party details, accommodation and budget preferences, safari interests, and the message you write. Please do not include passport numbers, payment-card details, medical records or other sensitive documents in an initial enquiry.

How the enquiry form works

When you select “Send Plan”, the details you entered are transmitted over the website’s encrypted connection to Land Rail Safaris and recorded in the private enquiry record the team uses to respond. The message is reported as sent only once that record has been created. If sending does not succeed, your details remain in the form so you can try again or send them another way.

If you instead select “Send Plan via WhatsApp”, or use WhatsApp, phone, social media or another linked service, that provider handles the communication under its own terms and privacy practices.

Analytics and performance data

The site includes Vercel Web Analytics and Speed Insights. They provide aggregate page, device, location and web-performance information. Vercel states that Web Analytics uses anonymised data and no cookies, and that Speed Insights does not associate performance measurements with an identifiable visitor. Land Rail’s custom conversion events contain only context such as a button placement or package number—not names, email addresses, telephone numbers or form messages.

Technical details are available in Vercel’s Web Analytics privacy documentation and Speed Insights privacy documentation. See the site’s Cookie Policy for the current cookie position.

Why information is used

• To answer your enquiry and prepare or refine a safari quotation.
• To communicate about a requested or confirmed journey.
• To keep necessary booking, accounting and legal records if you proceed.
• To maintain site security, diagnose faults and understand aggregate site performance.

Land Rail does not sell enquiry details and does not use the website form to place personal information into analytics.

Sharing and retention

Information may be shared only where reasonably necessary to respond, arrange services, meet legal obligations or protect the site—for example with the email, WhatsApp, hosting, payment or travel suppliers actually used for your request. The website does not claim a CRM or booking processor that is not currently implemented.

Enquiry and booking records are kept only for as long as reasonably needed for the purpose, contractual records, dispute handling and applicable legal or accounting obligations. Retention can differ where a booking proceeds.

Your choices

You may ask Land Rail to explain, correct or delete personal information it holds, subject to contractual, legal and record-keeping requirements. You may also ask to stop non-essential communications. Contact the Nairobi office using the details on this page.

Changes to this policy

This page will be updated when the site’s actual enquiry, analytics or service-provider arrangements change. The date above shows the current version.